Provided phone technical support for all retail stores countrywide, troubleshooting all computer registers and back office computer systems. Technical Analyst, Procurement Analyst, and Support Center Analyst 1998-2001 Trained and supported users on Pocket Script platform in Massachusetts, Louisiana, Pennsylvania, and California. * Coordinated all training, technical support, and utilization initiatives for first 1,000 users of eRx Collaborative Program of Boston.
#Iscribe software software
* Directed equipment installation, wireless networking in conjunction with hospital IT staff, software installation, end-user training, technical support, and account management. Moved company forward into growing phase.
* Oversaw two large-scale hospital implementations with Pocket Script platform for South Shore Medical Hospital of Boston and Mount Auburn Medical Associates of Boston. Secured partnership agreement to manage technology implementation of Pocket Script application for eRx Collaborative of Massachusetts, the largest e-prescribing initiative in the country. Managed five successful national pilot programs for accounts. Practice Implementation Manager 2003-2006ĭirected Pocket Script client relationships for company’s biggest accounts, including Blue Cross Blue Shield of Massachusetts, TUFTS of Massachusetts, GHI of New York, and Perdue Farms. * Received annual review of “significantly exceeds expectations,” which is reserved for only 1% of entire company. * Established new iScribe team processes and best practices to significantly improve team performance in 2007 in overall customer utilization and new product enrollment. * Developed iScribe consulting mentorship program for newly hired employees. * Drove prescribers’ use of generic drugs over name-brand drugs by 65% in 2007. * Increased prescriber use of mail order pharmacy services by 50% in 2007. * Produced company-leading territory utilization results of 90% on iScribe in 2007, using metric of prescribing 50 prescriptions over rolling six-week period. * Successfully closed over 200 end-user contracts on iScribe throughout Houston, San Antonio, Austin, Dallas, and Fort Worth in 2007 using cold leads. Obtained and maintained iScribe utilization for Texas iScribe user base. Managed complete implementation on iScribe software platform, including all hardware and software installation, software training for entire medical practice, and ongoing account management of practice with all technical support. Identified, recruited, and enrolled all Texas-area iScribe users, including over 200 end-users spread throughout 100 medical practices. * Led overall iScribe customer utilization to industry-leading mark of 93% High Prescriber users, using metric of 65 scripts written over rolling four-week period. * Directed enrollment/implementation of iScribe tool to over 1,500 new users countrywide while obtaining targeted utilization of 90% within 60 days of deployment, leading all e-prescribing companies in new enrollment adoption and utilization. * Managed overall increase of total iScribe prescriptions by 20,730,215 scripts from 625,888 scripts in 2008 through 2009, leading all e-prescribing companies in industry in percentage increase during same time period.
Grew core business services of company nationwide, including mail-order pharmacy services, generic drug prescription frequency, retail pharmacy services, and pharmacy benefit management (PBM) services to iScribe user base. Designed enrollment, utilization, training, and account management strategy for iScribe, best in class, standalone e-prescribing company. Responsible for day-to-day operations of iScribe account management division, including 14 field employees throughout 16 states serving over 3,000 end-user customers.
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